Frequently Asked Questions
Here is our most frequently asked questions. If you can't find what you are looking for don't hesitate to contact us
Oruflow
Does it work for paediatric patients / all genders?
Yes. Child seat adapter and universal funnel-free design.
How long is the installation?
Typically, one day. Fits existing lavatory plumbing.
What if the network is down?
Onboard memory stores every test; syncs when back online.
What about EMG or future upgrades?
Modular add-on cards install without replacing the base unit.
Warranty & service terms?
Standard 1-year warranty. Extended plans are available.
Support
How is Oruflow installed and how long does the installation take?
Firstly the “Pre-Installation Guide” is sent to the customer after the order approval. After the uroflowmetry room wall is prepared based on the manual (clean water, wastewater, electricity, ethernet, etc.), Oruba Technology Authorized Technician visits the hospital/clinic and performs the installation. Installation and user training are completed within a few hours.
Do you provide a user training?
Of course. We give a quick "how it works" guidance to your team for the first use.
How do you provide technical service abroad?
Oruflow is supported by the IoT and all of the functions can be controlled online. It has a real-time notification system which reports all the technical problems to Oruba HQ and most of the problems are solved even before the hospital staff realize them. Even the yearly maintenance is done online. If the device needs physical technical service because of the misuse of the device, Oruba’s authorized local distributors visit the hospital/clinic.
Is there any required maintenance that is necessary to operate the Oruflow smoothly?
If the Oruflow is not physically damaged or subject to electrical fluctuations due to the lack of a Uninterrupted Power Supply (UPS), it is expected to last up to 10 years without any issues. However, Oruba Technology still recommends that at least once a year the Oruba Oruflow go through routine checking with remote support from Oruba IT and have its weight sensor recalibrated.
Does Oruflow have a subscription-based service?
Oruflow is a one-time purchase, which the hospital may continue using after the installation indefinitely as long as it is used as intended. Oruba Technology does offer warranty extension for its Oruflow to cover any remote support session and spare parts for the Oruflow should there be any fault in the operations.
How long is the standard warranty on the Oruba Oruflow?
The Oruba Oruflow is shipped with a standard 1-year warranty. Clients may purchase extended warranty from Oruba Technology based on their needs.
Integrations
What is the "Automatic Patient Registration"?
When the patient scans the barcode, the device brings the patient information from the Hospital Information System. So there is no need an extra patient registration for the device.
Can Oruflow be integrated to the Hospital Information System (HIS)?
Yes, Oruflow has been integrated to 25+ HIS types across the globe. Since Oruba has completed the integration process with all common HIS companies at least once, Oruflow can be ready for integration in a few hours. You can reach us for the technical support whether we previously integrated with the HIS used by your hospital/clinic.
How is the Hospital Information System (HIS) integration performed and how long does it take?
Although Oruba has completed the HIS integration within 2 hours, this period is extended regarding getting the response from the IT department of the hospital/clinic. Thanks to the IoT (Internet of Things) technology of Oruflow, developed in METU Technopolis, Oruba can make the necessary software settings from Oruba HQ (without having to go to the hospital/clinic) and complete the integration by performing the tests related to the hospital/clinic’s IT department.
Is there any required maintenance that is necessary to operate the Oruflow smoothly?
If the Oruflow is not physically damaged or subject to electrical fluctuations due to the lack of a Uninterrupted Power Supply (UPS), it is expected to last up to 10 years without any issues. However, Oruba Technology still recommends that at least once a year the Oruba Oruflow go through routine checking with remote support from Oruba IT and have its weight sensor recalibrated.
Can Oruflow work as a stand-alone device without any integration?
It’s possible to start the examination and do the patient registration through Oruflow software. The software can be used on any computer/phone/tablet that has internet connection and test results can be examined also on those devices.
Is it possible to use the Oruflow via the worklist of patients from the hospital information system to start measurements?
Once the Oruflow is integrated with the Hospital Information System, the uroflowmetry tests with the patient information can be performed using the hospital worklist.
Distributors
How will you cover emergency service calls that occur outside regular business hours?
We provide 24/7 phone and WhatsApp support in the local language. First-line triage is handled by our engineers on rotation. 90% of issues are resolved remotely via Oruba’s cloud portal.
What technical proof do regulators in your country demand beyond CE/FDA , and how fast can you supply it?
Besides CE/FDA, the Ministry of Health requires (a) ISO 13485 QMS certificate, (b) EMC & Electrical Safety test reports per IEC 60601-1-2, (c) device labelling in your local language, and (d) a notarised Free Sales Certificate. We already hold (a) and (b) on file; translation and notarisation take 10 business days, so the full dossier can be filed within two weeks of contract signature.
